This Service Agreement ("Agreement") sets out the terms under which services are provided by Your Home Tech Guy Ltd ("we", "us", "our") to the customer ("you", "the Client"). By booking, confirming, or allowing work to commence, you agree to be bound by these terms.
1. The Services
1.1. We shall provide the services described in the written quotation, estimate, booking confirmation, or agreed scope of works ("Quotation").
1.2. Any timescales provided are estimates only. Time shall not be of the essence, and we are not liable for delays beyond our reasonable control.
1.3. Any drawings, descriptions, or examples are for illustrative purposes only and do not form a binding specification unless expressly incorporated into the Quotation.
2. Quotations & Variations
2.1. The price for the services is set out in the Quotation and includes labour, materials, and any applicable taxes unless stated otherwise.
2.2. We may charge for additional or varied work where:
- requested by you; or
- required due to unforeseen issues; or
- caused by changes in material or supplier costs.
Such work will be discussed with you before being undertaken where reasonably practicable.
3. Payment
3.1. Payment terms are as stated in the Quotation or invoice.
3.2. Invoices must be paid in full upon completion.
3.3. Late payments may accrue interest at a rate of 8% per annum above the Bank of England base rate.
3.4. You are responsible for all reasonable costs incurred in recovering overdue payments, including but not limited to legal fees, court costs, and any fees charged by a debt collection agency. For commercial clients, this is without prejudice to our statutory rights under the Late Payment of Commercial Debts (Interest) Act 1998.
4. Your Responsibilities
4.1. You shall provide accurate information relating to the property, equipment, and requirements.
4.2. You must provide safe, reasonable access to the site and a suitable working environment.
4.3. You are responsible for obtaining any permissions, licences, or consents required for the services.
4.4. Unless agreed otherwise, you are responsible for clearing the work area prior to commencement and for any redecoration or cleaning after completion.
4.5. Any equipment or materials stored on site remain at your risk.
5. Our Responsibilities
5.1. We shall carry out the services with reasonable care and skill in accordance with applicable laws and standards.
5.2. We will use reasonable endeavours to match colours and finishes as agreed. You acknowledge that variations in dye lots, material ages, and screen or sample representations mean exact matches may not be possible. We are not responsible for remedying pre-existing defects or conditions unless specifically included in the Quotation.
5.3. We shall arrange lawful disposal of waste generated by our works unless otherwise agreed.
5.4. We maintain appropriate public and employer's liability insurance.
6. Ownership & Risk
6.1. Ownership of any supplied materials or equipment remains with us until paid for in full.
6.2. Risk in supplied materials passes to you upon delivery to the site.
7. Satisfaction Guarantee
7.1. We are committed to ensuring you are completely satisfied with our services. If you're not happy with the work we've completed, we'll make it right at no additional cost.
7.2. Our 100% satisfaction guarantee means we will return to address any concerns until you are satisfied with the outcome.
7.3. This guarantee does not cover issues arising from misuse, neglect, third-party interference, or normal wear and tear.
7.4. The guarantee applies only once full payment has been made.
8. Cancellation
8.1. Where you are a consumer, you may have statutory cancellation rights under UK consumer law.
8.2. Any cancellation outside statutory rights may result in charges for work completed, materials ordered, or time reserved.
9. Termination
9.1. Either party may terminate this Agreement if the other commits a serious breach which remains unremedied after reasonable notice.
9.2. Upon termination, you shall pay for all work completed and costs incurred up to the termination date.
10. Liability
10.1. We are not liable for any indirect or consequential losses, including loss of profit, revenue, business opportunity, or data.
10.2. Nothing in this Agreement limits or excludes liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
10.3. Subject to clause 10.2, our total aggregate liability to you under or in connection with this Agreement, whether in contract, tort (including negligence) or otherwise, shall be limited to £5,000 or 150% of the total price paid under the relevant Quotation, whichever is higher.
11. Force Majeure
Neither party shall be liable for failure or delay in performing its obligations caused by events beyond its reasonable control.
12. General
12.1. This Agreement constitutes the entire agreement between the parties.
12.2. It is governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
12.3. If any provision is held invalid, the remaining provisions shall remain in force.