Terms & Policies
Please review our terms of service, policies, and important disclaimers.
Cancellation & No-Show Policy
Deposit & Cancellation Terms
Booking Deposit
£45 refundable deposit required to secure all appointments.
Cancellation Window
Minimum 1 hour notice required for cancellations or rescheduling.
Late Cancellations
Less than 1 hour notice: £45 deposit forfeited. New deposit required for rebooking.
No-Shows
Missed appointments without notice: £45 deposit forfeited. Future bookings require full prepayment.
How to Cancel
- • Call or text: 07424213983
- • Email: [email protected]
- • Through your Square booking confirmation
We understand emergencies happen - please contact us as soon as possible.
Terms & Conditions
Service Scope: We provide installation, setup, and repair services for home technology systems. We do not provide technical support for computers, laptops, or personal mobile devices.
Payment Terms: Payment is due upon completion of service. We accept cash, bank transfer, and major credit cards via Square.
Access & Safety: Client must provide safe and clear access to all work areas. We reserve the right to refuse service in unsafe conditions.
Client Property: While we take utmost care, we are not liable for pre-existing damage to client property.
Service Limitations: Some issues may require manufacturer support, ISP involvement, or certified electricians. We will advise if your issue falls outside our service scope.
Manufacturer Warranty Disclaimer
Important Notice
Our services may affect manufacturer warranties. Please be aware:
- • Installation or repair by third parties may void some manufacturer warranties
- • We recommend checking your product warranty terms before proceeding with any service
- • We are not responsible for any impact on manufacturer warranties
- • For warranty claims, contact the manufacturer first
- • We can provide documentation of our work for warranty purposes if needed
Professional Advice Disclaimer
Information Provided is General Advice Only
Any recommendations, suggestions, or advice provided during consultations or services are based on our professional experience and should be considered general guidance only.
- • We are not liable for decisions made based on our advice
- • Technology recommendations may change based on new products and market conditions
- • Always verify compatibility and requirements for your specific situation
- • For complex installations, we recommend consulting with relevant specialists
Workmanship Guarantee
90-Day Workmanship Warranty
Coverage: All labor and installation work is guaranteed against defects in workmanship for 90 days from service completion.
What's Covered: We will repair or re-perform any service that fails due to our workmanship at no additional labor cost.
What's Not Covered:
- Parts and components (covered by manufacturer warranty)
- Issues caused by client modification, misuse, or accidental damage
- Problems resulting from power surges, environmental factors, or third-party changes
- Normal wear and tear or cosmetic issues
Claim Process: Contact us within 90 days of original service. We'll diagnose the issue and determine if it's covered under this guarantee.
Additional Important Information
Insurance & Liability
We carry full public liability insurance. However, we recommend you maintain appropriate insurance for your property and valuable items.
Data Protection
We comply with GDPR and UK data protection laws. Your personal information is kept secure and only used for service provision. We never share your data with third parties for marketing purposes.
Price Changes
Quoted prices are valid for 30 days. We reserve the right to adjust prices for services booked beyond this period or if the scope of work changes significantly.
Questions about our terms? Contact us at [email protected]
Last updated: December 2024 • Terms subject to change