Privacy Policy
Last updated: December 2024
Your Home Tech Guy ("YHTG", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Data Controller: Your Home Tech Guy
Contact: [email protected]
This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
Personal Information You Provide
When you book services or contact us, we may collect:
- Full name
- Email address
- Phone number
- Service address
- Payment information (processed securely through Square)
- Service details and technical information about your equipment
- Communications with us (emails, messages, call notes)
Information Automatically Collected
When you visit our website, we may automatically collect:
- IP address and location data
- Browser type and version
- Device information
- Pages visited and time spent on pages
- Referring website addresses
- Operating system information
Third-Party Data Collection
We use trusted third-party services that may collect data:
- Square: Booking appointments and payment processing
- Web3Forms: Contact form submissions
- Cloudflare: Website hosting and security
Each service has its own privacy policy governing their data practices.
2. How We Use Your Information
Service Delivery:
- Process and manage your bookings
- Provide technical services and support
- Send appointment confirmations and reminders
- Process payments and issue invoices
- Respond to your inquiries and requests
Business Operations:
- Maintain service records and job history
- Improve our services and customer experience
- Conduct quality assurance and training
- Comply with legal obligations
Communications:
- Send service-related notifications
- Respond to support requests
- Send important updates about our services
Marketing: We do NOT use your information for marketing purposes without your explicit consent. We do not sell or share your data with third parties for their marketing use.
3. Legal Basis for Processing (UK GDPR)
Contract Performance: Processing necessary to fulfill our service agreement with you (booking and delivering services)
Legal Obligation: Processing required to comply with accounting, tax, and legal requirements
Legitimate Interests: Processing to improve our services and ensure quality, where it doesn't override your rights
Consent: Any optional communications or marketing (you can withdraw consent anytime)
4. How We Share Your Information
We only share your information when necessary:
Service Providers
Square (payments & bookings), Web3Forms (contact forms), hosting providers - only to deliver services to you
Legal Requirements
When required by law, court order, or regulatory authority
Business Transfers
In the event of a business sale or merger (you would be notified)
We never sell your personal data to third parties.
5. How Long We Keep Your Data
Active Customer Records: Maintained while you're using our services and for 6 years after your last service (for warranty, legal, and tax purposes)
Contact Form Inquiries: Kept for 2 years unless a service relationship is established
Payment Records: Retained for 7 years to comply with UK tax law
Website Analytics: Anonymized after 26 months
After these periods, data is securely deleted or anonymized unless we're legally required to keep it longer.
6. Data Security
We implement appropriate technical and organizational measures to protect your data:
- SSL encryption for all website transmissions
- Secure payment processing through PCI-compliant Square
- Password-protected systems and access controls
- Regular security updates and monitoring
- Secure deletion of data when no longer needed
Important: No internet transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. Please use secure passwords and report any suspicious activity.
7. Your Rights Under UK GDPR
You have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data (right to be forgotten)
- Restriction: Limit how we process your data
- Portability: Receive your data in a portable format
- Object: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent for optional processing
To exercise your rights:
Email us at: [email protected]
We'll respond within 30 days. Some requests may require verification of your identity.
Right to Complain: If you're not satisfied with how we handle your data, you can lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk
8. Cookies & Tracking
Our website uses minimal cookies. For full details about cookies we use and how to manage them, please see our Cookie Policy.
9. Third-Party Links
Our website may contain links to third-party websites (e.g., Square booking, manufacturer sites). We're not responsible for the privacy practices of these sites. Please review their privacy policies before providing any information.
10. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we've collected data from a child, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us About Privacy
If you have questions about this Privacy Policy or how we handle your data:
Email: [email protected]
Phone: 07424213983
Trading as: Your Home Tech Guy
Service Area: Trafford, Stockport, Warrington, Manchester City Centre
This Privacy Policy was last updated on December 2024